| Situation | What you get |
|---|---|
| First payment (monthly or yearly) | Full refund, no questions asked, if you ask within 14 days of the payment. |
| Yearly renewal | Full refund if you ask within 14 days of the renewal charge. Forgotten renewals happen. |
| Monthly renewal | Not refunded, but you can cancel anytime. You keep Pro until the end of the month you paid for, and you won't be charged again. |
| The Service failed on our side | If Pro was unusable for a significant part of your billing period because of a problem on our side, email us for a pro-rata refund. |
| We discontinue Pro | A refund of the unused part of any prepaid period. |
How to ask for a refund
Email support@cellbrook.com from the address you used at checkout, or include your order number. Refunds go back to your original payment method through Stripe, our payment processor. When they arrive depends on your bank or card issuer.
A refund ends the Pro subscription it covers, and the license key stops unlocking Pro.
Your statutory rights
If you are a consumer in the UK or EU, you have a legal right to cancel within 14 days of purchase. This policy honours that right in full, and nothing in it limits any other rights you have under consumer law where you live.
Cancelling without a refund
To stop future payments, cancel anytime: in the add-on, go to Account → “Manage or cancel subscription”, or email us. See the subscription terms.